didong
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owl-admin


			
				
					
						
						
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<h1 id="店铺端-订单管理功能描述">店铺端-订单管理功能描述 </h1>
<h2 id="订单处理-订单分派">订单处理-订单分派 </h2>
<h3 id="展示字段">展示字段 </h3>
<table>
<thead>
<tr>
<th>字段名</th>
<th>字段类型</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>订单列表</td>
<td>表格</td>
<td>待分派订单列表</td>
</tr>
<tr>
<td>订单状态</td>
<td>标签</td>
<td>待分派/已分派/已拒绝</td>
</tr>
<tr>
<td>服务时间</td>
<td>时间</td>
<td>预约服务时间</td>
</tr>
<tr>
<td>服务地址</td>
<td>文本</td>
<td>用户服务地址</td>
</tr>
<tr>
<td>服务项目</td>
<td>列表</td>
<td>预约服务项目</td>
</tr>
<tr>
<td>技师要求</td>
<td>标签</td>
<td>用户对技师要求</td>
</tr>
<tr>
<td>可选技师</td>
<td>列表</td>
<td>符合条件的技师列表</td>
</tr>
<tr>
<td>技师状态</td>
<td>标签</td>
<td>技师当前接单状态</td>
</tr>
</tbody>
</table>
<h3 id="操作按钮">操作按钮 </h3>
<h4 id="1-自动分派">1. 自动分派 </h4>
<table>
<thead>
<tr>
<th>操作</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>前置校验</td>
<td>1. 是否有可接单技师<br>2. 是否符合自动分派条件<br>3. 是否在自动分派时间</td>
</tr>
<tr>
<td>业务逻辑</td>
<td>1. 计算技师评分权重<br>2. 计算距离权重<br>3. 综合排序选择技师</td>
</tr>
<tr>
<td>后续处理</td>
<td>1. 发送派单通知<br>2. 更新订单状态<br>3. 记录分派日志</td>
</tr>
</tbody>
</table>
<h4 id="2-手动分派">2. 手动分派 </h4>
<table>
<thead>
<tr>
<th>操作</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>前置校验</td>
<td>1. 选择的技师是否可接单<br>2. 是否符合用户要求<br>3. 是否有时间冲突</td>
</tr>
<tr>
<td>业务逻辑</td>
<td>1. 确认技师档期<br>2. 发送派单通知<br>3. 锁定技师时间</td>
</tr>
<tr>
<td>异常处理</td>
<td>1. 技师拒单处理<br>2. 超时未接处理<br>3. 重新分派流程</td>
</tr>
</tbody>
</table>
<h2 id="订单处理-订单监控">订单处理-订单监控 </h2>
<h3 id="展示字段-1">展示字段 </h3>
<table>
<thead>
<tr>
<th>字段名</th>
<th>字段类型</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>实时订单列表</td>
<td>表格</td>
<td>进行中的订单列表</td>
</tr>
<tr>
<td>订单状态</td>
<td>状态流</td>
<td>订单当前进行阶段</td>
</tr>
<tr>
<td>技师位置</td>
<td>地图</td>
<td>技师实时位置信息</td>
</tr>
<tr>
<td>预计时间</td>
<td>文本</td>
<td>预计到达/完成时间</td>
</tr>
<tr>
<td>异常标记</td>
<td>图标</td>
<td>订单异常状态标记</td>
</tr>
<tr>
<td>投诉信息</td>
<td>提示</td>
<td>用户投诉信息展示</td>
</tr>
</tbody>
</table>
<h3 id="操作按钮-1">操作按钮 </h3>
<h4 id="1-状态跟踪">1. 状态跟踪 </h4>
<table>
<thead>
<tr>
<th>操作</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>业务逻辑</td>
<td>1. 实时更新订单状态<br>2. 监控技师位置<br>3. 检查异常情况</td>
</tr>
<tr>
<td>预警规则</td>
<td>1. 技师迟到预警<br>2. 路线偏离预警<br>3. 服务超时预警</td>
</tr>
<tr>
<td>干预处理</td>
<td>1. 电话联系技师<br>2. 安抚用户<br>3. 应急预案启动</td>
</tr>
</tbody>
</table>
<h4 id="2-订单改派">2. 订单改派 </h4>
<table>
<thead>
<tr>
<th>操作</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>前置校验</td>
<td>1. 是否符合改派条件<br>2. 是否有替补技师<br>3. 用户是否同意</td>
</tr>
<tr>
<td>业务逻辑</td>
<td>1. 选择替补技师<br>2. 通知原技师取消<br>3. 发送改派通知</td>
</tr>
<tr>
<td>后续处理</td>
<td>1. 更新订单信息<br>2. 重置订单状态<br>3. 记录改派原因</td>
</tr>
</tbody>
</table>
<h2 id="订单处理-异常处理">订单处理-异常处理 </h2>
<h3 id="展示字段-2">展示字段 </h3>
<table>
<thead>
<tr>
<th>字段名</th>
<th>字段类型</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>异常订单列表</td>
<td>表格</td>
<td>需要处理的异常订单</td>
</tr>
<tr>
<td>异常类型</td>
<td>标签</td>
<td>异常问题分类</td>
</tr>
<tr>
<td>异常描述</td>
<td>文本</td>
<td>异常详细说明</td>
</tr>
<tr>
<td>相关照片</td>
<td>图片</td>
<td>异常现场照片</td>
</tr>
<tr>
<td>处理状态</td>
<td>状态标签</td>
<td>异常处理进度</td>
</tr>
<tr>
<td>处理记录</td>
<td>列表</td>
<td>历史处理记录</td>
</tr>
<tr>
<td>客服介入</td>
<td>标记</td>
<td>是否需要客服介入</td>
</tr>
</tbody>
</table>
<h3 id="操作按钮-2">操作按钮 </h3>
<h4 id="1-异常分类">1. 异常分类 </h4>
<table>
<thead>
<tr>
<th>操作</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>业务逻辑</td>
<td>1. 判断异常类型<br>2. 确定处理优先级<br>3. 分配处理人员</td>
</tr>
<tr>
<td>处理分类</td>
<td>1. 技师相关<br>2. 用户相关<br>3. 系统问题<br>4. 其他异常</td>
</tr>
<tr>
<td>预案匹配</td>
<td>1. 匹配处理预案<br>2. 确定处理流程<br>3. 设置处理时限</td>
</tr>
</tbody>
</table>
<h4 id="2-处理跟进">2. 处理跟进 </h4>
<table>
<thead>
<tr>
<th>操作</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>前置准备</td>
<td>1. 收集相关信息<br>2. 联系相关方<br>3. 准备处理方案</td>
</tr>
<tr>
<td>处理过程</td>
<td>1. 执行处理方案<br>2. 记录处理过程<br>3. 更新处理状态</td>
</tr>
<tr>
<td>结果确认</td>
<td>1. 用户确认<br>2. 技师确认<br>3. 处理评价</td>
</tr>
</tbody>
</table>
<h4 id="3-申请协助">3. 申请协助 </h4>
<table>
<thead>
<tr>
<th>操作</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>前置校验</td>
<td>1. 是否超出处理权限<br>2. 是否需要上级介入<br>3. 是否需要客服协助</td>
</tr>
<tr>
<td>业务逻辑</td>
<td>1. 提交协助申请<br>2. 移交处理权限<br>3. 配合处理跟进</td>
</tr>
<tr>
<td>结果反馈</td>
<td>1. 处理结果确认<br>2. 记录处理评价<br>3. 总结改进建议</td>
</tr>
</tbody>
</table>

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