didong
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owl-admin


			
				
					
						
						
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      <title>订单管理</title>
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<h1 id="代理端-订单管理功能描述">代理端-订单管理功能描述 </h1>
<h2 id="订单监控-区域订单查询">订单监控-区域订单查询 </h2>
<h3 id="展示字段">展示字段 </h3>
<table>
<thead>
<tr>
<th>字段名</th>
<th>字段类型</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>订单列表</td>
<td>表格</td>
<td>区域内所有订单</td>
</tr>
<tr>
<td>订单状态</td>
<td>状态标签</td>
<td>订单当前状态</td>
</tr>
<tr>
<td>订单金额</td>
<td>金额</td>
<td>订单支付金额</td>
</tr>
<tr>
<td>服务时间</td>
<td>时间</td>
<td>预约服务时间</td>
</tr>
<tr>
<td>服务地点</td>
<td>文本</td>
<td>服务地址信息</td>
</tr>
<tr>
<td>用户信息</td>
<td>文本</td>
<td>下单用户信息</td>
</tr>
<tr>
<td>技师信息</td>
<td>文本</td>
<td>服务技师信息</td>
</tr>
<tr>
<td>店铺信息</td>
<td>文本</td>
<td>所属店铺信息</td>
</tr>
</tbody>
</table>
<h3 id="操作按钮">操作按钮 </h3>
<h4 id="1-筛选查询">1. 筛选查询 </h4>
<table>
<thead>
<tr>
<th>操作</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>时间筛选</td>
<td>1. 按服务时间筛选<br>2. 按下单时间筛选<br>3. 按完成时间筛选</td>
</tr>
<tr>
<td>状态筛选</td>
<td>1. 按订单状态筛选<br>2. 按异常类型筛选<br>3. 按处理状态筛选</td>
</tr>
<tr>
<td>其他筛选</td>
<td>1. 按订单金额筛选<br>2. 按服务区域筛选<br>3. 按店铺/技师筛选</td>
</tr>
</tbody>
</table>
<h4 id="2-导出数据">2. 导出数据 </h4>
<table>
<thead>
<tr>
<th>操作</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>前置校验</td>
<td>1. 是否有导出权限<br>2. 导出数量是否超限<br>3. 数据是否准备完成</td>
</tr>
<tr>
<td>业务逻辑</td>
<td>1. 生成订单报表<br>2. 记录导出日志<br>3. 发送下载链接</td>
</tr>
<tr>
<td>导出内容</td>
<td>1. 订单基本信息<br>2. 服务过程记录<br>3. 收支明细信息</td>
</tr>
</tbody>
</table>
<h2 id="订单监控-订单质量监控">订单监控-订单质量监控 </h2>
<h3 id="展示字段-1">展示字段 </h3>
<table>
<thead>
<tr>
<th>字段名</th>
<th>字段类型</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>服务评分</td>
<td>评分卡</td>
<td>用户评价得分</td>
</tr>
<tr>
<td>投诉率</td>
<td>百分比</td>
<td>订单投诉比例</td>
</tr>
<tr>
<td>异常率</td>
<td>百分比</td>
<td>订单异常比例</td>
</tr>
<tr>
<td>完成率</td>
<td>百分比</td>
<td>订单完成比例</td>
</tr>
<tr>
<td>准时率</td>
<td>百分比</td>
<td>服务准时比例</td>
</tr>
<tr>
<td>质量趋势</td>
<td>图表</td>
<td>各指标趋势图</td>
</tr>
<tr>
<td>问题分布</td>
<td>饼图</td>
<td>问题类型占比</td>
</tr>
</tbody>
</table>
<h3 id="操作按钮-1">操作按钮 </h3>
<h4 id="1-数据分析">1. 数据分析 </h4>
<table>
<thead>
<tr>
<th>操作</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>分析维度</td>
<td>1. 按时间维度分析<br>2. 按区域维度分析<br>3. 按店铺/技师分析</td>
</tr>
<tr>
<td>业务逻辑</td>
<td>1. 收集质量数据<br>2. 生成分析报告<br>3. 提出改进建议</td>
</tr>
<tr>
<td>预警规则</td>
<td>1. 设置预警阈值<br>2. 配置预警规则<br>3. 发送预警通知</td>
</tr>
</tbody>
</table>
<h2 id="订单监控-异常订单处理">订单监控-异常订单处理 </h2>
<h3 id="展示字段-2">展示字段 </h3>
<table>
<thead>
<tr>
<th>字段名</th>
<th>字段类型</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>异常订单列表</td>
<td>表格</td>
<td>需处理的异常订单</td>
</tr>
<tr>
<td>异常类型</td>
<td>标签</td>
<td>异常问题分类</td>
</tr>
<tr>
<td>异常等级</td>
<td>标签</td>
<td>问题严重程度</td>
</tr>
<tr>
<td>异常描述</td>
<td>文本</td>
<td>异常详细说明</td>
</tr>
<tr>
<td>相关照片</td>
<td>图片</td>
<td>异常现场照片</td>
</tr>
<tr>
<td>处理状态</td>
<td>状态标签</td>
<td>异常处理进度</td>
</tr>
<tr>
<td>处理记录</td>
<td>列表</td>
<td>历史处理记录</td>
</tr>
</tbody>
</table>
<h3 id="操作按钮-2">操作按钮 </h3>
<h4 id="1-问题分类">1. 问题分类 </h4>
<table>
<thead>
<tr>
<th>操作</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>前置校验</td>
<td>1. 问题描述是否完整<br>2. 证据材料是否充分</td>
</tr>
<tr>
<td>业务逻辑</td>
<td>1. 确定问题类型<br>2. 评估问题等级<br>3. 分配处理人员</td>
</tr>
<tr>
<td>处理分类</td>
<td>1. 服务质量问题<br>2. 安全隐患问题<br>3. 违规违约问题</td>
</tr>
</tbody>
</table>
<h4 id="2-处理跟进">2. 处理跟进 </h4>
<table>
<thead>
<tr>
<th>操作</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>前置准备</td>
<td>1. 收集相关信息<br>2. 联系相关方<br>3. 制定处理方案</td>
</tr>
<tr>
<td>业务逻辑</td>
<td>1. 执行处理方案<br>2. 记录处理过程<br>3. 更新处理状态</td>
</tr>
<tr>
<td>结果确认</td>
<td>1. 用户确认<br>2. 技师确认<br>3. 店铺确认</td>
</tr>
</tbody>
</table>
<h2 id="订单监控-订单投诉处理">订单监控-订单投诉处理 </h2>
<h3 id="展示字段-3">展示字段 </h3>
<table>
<thead>
<tr>
<th>字段名</th>
<th>字段类型</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>投诉订单列表</td>
<td>表格</td>
<td>被投诉的订单</td>
</tr>
<tr>
<td>投诉类型</td>
<td>标签</td>
<td>投诉问题分类</td>
</tr>
<tr>
<td>投诉内容</td>
<td>文本</td>
<td>投诉详细说明</td>
</tr>
<tr>
<td>投诉图片</td>
<td>图片组</td>
<td>投诉相关照片</td>
</tr>
<tr>
<td>用户要求</td>
<td>文本</td>
<td>用户解决诉求</td>
</tr>
<tr>
<td>处理状态</td>
<td>状态标签</td>
<td>投诉处理进度</td>
</tr>
<tr>
<td>处理期限</td>
<td>时间</td>
<td>要求处理时限</td>
</tr>
</tbody>
</table>
<h3 id="操作按钮-3">操作按钮 </h3>
<h4 id="1-受理投诉">1. 受理投诉 </h4>
<table>
<thead>
<tr>
<th>操作</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>前置校验</td>
<td>1. 投诉材料是否完整<br>2. 是否符合受理条件<br>3. 是否在受理时限内</td>
</tr>
<tr>
<td>业务逻辑</td>
<td>1. 确认投诉类型<br>2. 评估处理优先级<br>3. 分配处理人员</td>
</tr>
<tr>
<td>后续处理</td>
<td>1. 通知相关方<br>2. 启动处理流程<br>3. 记录受理信息</td>
</tr>
</tbody>
</table>
<h4 id="2-协调处理">2. 协调处理 </h4>
<table>
<thead>
<tr>
<th>操作</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>前置准备</td>
<td>1. 了解双方诉求<br>2. 核实相关事实<br>3. 评估处理方案</td>
</tr>
<tr>
<td>业务逻辑</td>
<td>1. 组织协调会议<br>2. 提出解决方案<br>3. 达成处理共识</td>
</tr>
<tr>
<td>结果确认</td>
<td>1. 执行处理方案<br>2. 跟进处理结果<br>3. 回访确认满意度</td>
</tr>
</tbody>
</table>

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