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- <h1 id="技师端-订单管理功能描述">技师端-订单管理功能描述 </h1>
- <h2 id="订单状态管理-待接单">订单状态管理-待接单 </h2>
- <h3 id="展示字段">展示字段 </h3>
- <table>
- <thead>
- <tr>
- <th>字段名</th>
- <th>字段类型</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>订单列表</td>
- <td>列表</td>
- <td>可接订单列表</td>
- </tr>
- <tr>
- <td>订单类型</td>
- <td>标签</td>
- <td>普通单/指定单/抢单</td>
- </tr>
- <tr>
- <td>服务地址</td>
- <td>文本</td>
- <td>服务地点</td>
- </tr>
- <tr>
- <td>服务项目</td>
- <td>文本</td>
- <td>预约项目</td>
- </tr>
- <tr>
- <td>服务时间</td>
- <td>时间</td>
- <td>预约时间</td>
- </tr>
- <tr>
- <td>服务时长</td>
- <td>时长</td>
- <td>预计服务时长</td>
- </tr>
- <tr>
- <td>订单金额</td>
- <td>金额</td>
- <td>订单支付金额</td>
- </tr>
- <tr>
- <td>距离信息</td>
- <td>文本</td>
- <td>距离服务地点距离</td>
- </tr>
- <tr>
- <td>倒计时</td>
- <td>计时器</td>
- <td>抢单剩余时间(抢单模式)</td>
- </tr>
- </tbody>
- </table>
- <h3 id="操作按钮">操作按钮 </h3>
- <h4 id="1-接单">1. 接单 </h4>
- <table>
- <thead>
- <tr>
- <th>操作</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>前置校验</td>
- <td>1. 是否在接单时间内<br>2. 是否与现有订单冲突<br>3. 是否在服务范围内<br>4. 是否满足接单条件</td>
- </tr>
- <tr>
- <td>业务逻辑</td>
- <td>1. 锁定订单<br>2. 更新订单状态<br>3. 更新技师状态<br>4. 发送接单通知</td>
- </tr>
- <tr>
- <td>后续流程</td>
- <td>1. 跳转订单详情<br>2. 开始路线规划<br>3. 启动订单计时</td>
- </tr>
- </tbody>
- </table>
- <h4 id="2-查看详情">2. 查看详情 </h4>
- <table>
- <thead>
- <tr>
- <th>操作</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>展示内容</td>
- <td>1. 用户基本信息<br>2. 详细服务地址<br>3. 服务项目明细<br>4. 用户备注信息</td>
- </tr>
- <tr>
- <td>地图功能</td>
- <td>1. 显示服务地点<br>2. 计算最优路线<br>3. 预估到达时间</td>
- </tr>
- </tbody>
- </table>
- <h4 id="3-拒单">3. 拒单 </h4>
- <table>
- <thead>
- <tr>
- <th>操作</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>前置校验</td>
- <td>1. 是否可拒单<br>2. 是否需要填写原因</td>
- </tr>
- <tr>
- <td>业务逻辑</td>
- <td>1. 选择拒单原因<br>2. 记录拒单日志<br>3. 更新接单状态</td>
- </tr>
- <tr>
- <td>影响计算</td>
- <td>1. 更新接单率<br>2. 影响派单权重<br>3. 记录行为分析</td>
- </tr>
- </tbody>
- </table>
- <h2 id="订单状态管理-已接单">订单状态管理-已接单 </h2>
- <h3 id="展示字段-1">展示字段 </h3>
- <table>
- <thead>
- <tr>
- <th>字段名</th>
- <th>字段类型</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>订单状态</td>
- <td>状态标签</td>
- <td>当前订单状态</td>
- </tr>
- <tr>
- <td>用户信息</td>
- <td>信息栏</td>
- <td>用户基本信息</td>
- </tr>
- <tr>
- <td>联系方式</td>
- <td>按钮</td>
- <td>用户联系电话</td>
- </tr>
- <tr>
- <td>服务地址</td>
- <td>地图</td>
- <td>服务地点定位</td>
- </tr>
- <tr>
- <td>导航路线</td>
- <td>路线图</td>
- <td>最优到达路线</td>
- </tr>
- <tr>
- <td>预计时间</td>
- <td>文本</td>
- <td>预计到达时间</td>
- </tr>
- <tr>
- <td>订单倒计时</td>
- <td>计时器</td>
- <td>距预约时间倒计时</td>
- </tr>
- </tbody>
- </table>
- <h3 id="操作按钮-1">操作按钮 </h3>
- <h4 id="1-联系用户">1. 联系用户 </h4>
- <table>
- <thead>
- <tr>
- <th>操作</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>前置校验</td>
- <td>1. 是否在允许联系时段<br>2. 是否超过联系次数限制</td>
- </tr>
- <tr>
- <td>业务逻辑</td>
- <td>1. 记录通话记录<br>2. 更新联系状态<br>3. 保护隐私号码</td>
- </tr>
- </tbody>
- </table>
- <h4 id="2-开始导航">2. 开始导航 </h4>
- <table>
- <thead>
- <tr>
- <th>操作</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>业务逻辑</td>
- <td>1. 调用地图导航<br>2. 记录导航启动<br>3. 开始位置上报</td>
- </tr>
- <tr>
- <td>导航选项</td>
- <td>1. 支持多种导航软件<br>2. 自动选择最优路线<br>3. 实时路况提醒</td>
- </tr>
- </tbody>
- </table>
- <h4 id="3-取消订单">3. 取消订单 </h4>
- <table>
- <thead>
- <tr>
- <th>操作</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>前置校验</td>
- <td>1. 是否可取消<br>2. 是否需要赔付</td>
- </tr>
- <tr>
- <td>业务逻辑</td>
- <td>1. 选择取消原因<br>2. 计算赔付金额<br>3. 更新订单状态</td>
- </tr>
- <tr>
- <td>后续处理</td>
- <td>1. 恢复接单状态<br>2. 记录取消原因<br>3. 通知用户取消</td>
- </tr>
- </tbody>
- </table>
- <h2 id="订单状态管理-技师出发">订单状态管理-技师出发 </h2>
- <h3 id="展示字段-2">展示字段 </h3>
- <table>
- <thead>
- <tr>
- <th>字段名</th>
- <th>字段类型</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>当前位置</td>
- <td>地图</td>
- <td>技师当前位置</td>
- </tr>
- <tr>
- <td>目的地</td>
- <td>地图</td>
- <td>服务地点位置</td>
- </tr>
- <tr>
- <td>导航路线</td>
- <td>路线图</td>
- <td>推荐行驶路线</td>
- </tr>
- <tr>
- <td>预计时间</td>
- <td>文本</td>
- <td>预计到达时间</td>
- </tr>
- <tr>
- <td>距离信息</td>
- <td>文本</td>
- <td>剩余距离</td>
- </tr>
- <tr>
- <td>用户信息</td>
- <td>信息栏</td>
- <td>用户联系方式</td>
- </tr>
- <tr>
- <td>订单信息</td>
- <td>信息栏</td>
- <td>订单基本信息</td>
- </tr>
- </tbody>
- </table>
- <h3 id="操作按钮-2">操作按钮 </h3>
- <h4 id="1-确认出发">1. 确认出发 </h4>
- <table>
- <thead>
- <tr>
- <th>操作</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>前置校验</td>
- <td>1. 是否在预约时间范围内<br>2. 位置是否开启<br>3. GPS是否正常</td>
- </tr>
- <tr>
- <td>业务逻辑</td>
- <td>1. 更新订单状态<br>2. 开启位置上报<br>3. 发送出发通知<br>4. 记录出发时间</td>
- </tr>
- <tr>
- <td>后续流程</td>
- <td>1. 启动导航<br>2. 定时上报位置<br>3. 计算到达时间</td>
- </tr>
- </tbody>
- </table>
- <h4 id="2-更新位置">2. 更新位置 </h4>
- <table>
- <thead>
- <tr>
- <th>操作</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>业务逻辑</td>
- <td>1. 定时上报GPS位置<br>2. 更新导航路线<br>3. 重算到达时间</td>
- </tr>
- <tr>
- <td>异常处理</td>
- <td>1. GPS异常提醒<br>2. 偏航提醒<br>3. 可能迟到预警</td>
- </tr>
- </tbody>
- </table>
- <h2 id="订单状态管理-技师到达">订单状态管理-技师到达 </h2>
- <h3 id="展示字段-3">展示字段 </h3>
- <table>
- <thead>
- <tr>
- <th>字段名</th>
- <th>字段类型</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>到达位置</td>
- <td>地图</td>
- <td>当前到达位置</td>
- </tr>
- <tr>
- <td>目标位置</td>
- <td>地图</td>
- <td>预约服务地点</td>
- </tr>
- <tr>
- <td>位置误差</td>
- <td>文本</td>
- <td>与目标位置距离</td>
- </tr>
- <tr>
- <td>到达时间</td>
- <td>时间</td>
- <td>实际到达时间</td>
- </tr>
- <tr>
- <td>用户状态</td>
- <td>标签</td>
- <td>用户是否在家</td>
- </tr>
- <tr>
- <td>等待计时</td>
- <td>计时器</td>
- <td>等待用户时长</td>
- </tr>
- </tbody>
- </table>
- <h3 id="操作按钮-3">操作按钮 </h3>
- <h4 id="1-确认到达">1. 确认到达 </h4>
- <table>
- <thead>
- <tr>
- <th>操作</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>前置校验</td>
- <td>1. 是否在服务地点范围内<br>2. 是否在预约时间范围<br>3. 位置误差是否在允许范围</td>
- </tr>
- <tr>
- <td>业务逻辑</td>
- <td>1. 更新订单状态<br>2. 记录到达时间<br>3. 通知用户已到达<br>4. 开始等待计时</td>
- </tr>
- <tr>
- <td>异常处理</td>
- <td>1. 用户未响应预警<br>2. 等待超时处理<br>3. 位置异常处理</td>
- </tr>
- </tbody>
- </table>
- <h4 id="2-联系用户">2. 联系用户 </h4>
- <table>
- <thead>
- <tr>
- <th>操作</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>前置校验</td>
- <td>1. 是否已确认到达<br>2. 是否在允许联系时间</td>
- </tr>
- <tr>
- <td>业务逻辑</td>
- <td>1. 发起电话联系<br>2. 记录联系日志<br>3. 更新等待状态</td>
- </tr>
- </tbody>
- </table>
- <h2 id="订单状态管理-服务开始">订单状态管理-服务开始 </h2>
- <h3 id="展示字段-4">展示字段 </h3>
- <table>
- <thead>
- <tr>
- <th>字段名</th>
- <th>字段类型</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>服务项目</td>
- <td>列表</td>
- <td>预约服务项目</td>
- </tr>
- <tr>
- <td>服务时长</td>
- <td>计时器</td>
- <td>已服务时长</td>
- </tr>
- <tr>
- <td>剩余时间</td>
- <td>计时器</td>
- <td>剩余服务时间</td>
- </tr>
- <tr>
- <td>加钟信息</td>
- <td>提示</td>
- <td>加钟相关提醒</td>
- </tr>
- <tr>
- <td>异常记录</td>
- <td>表单</td>
- <td>服务异常记录</td>
- </tr>
- </tbody>
- </table>
- <h3 id="操作按钮-4">操作按钮 </h3>
- <h4 id="1-开始服务">1. 开始服务 </h4>
- <table>
- <thead>
- <tr>
- <th>操作</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>前置校验</td>
- <td>1. 用户是否确认在场<br>2. 服务环境是否适合<br>3. 是否有安全隐患</td>
- </tr>
- <tr>
- <td>业务逻辑</td>
- <td>1. 更新订单状态<br>2. 启动服务计时<br>3. 记录开始时间<br>4. 发送开始通知</td>
- </tr>
- <tr>
- <td>注意事项</td>
- <td>1. 确认服务项目<br>2. 确认服务时长<br>3. 记录特殊要求</td>
- </tr>
- </tbody>
- </table>
- <h4 id="2-记录异常">2. 记录异常 </h4>
- <table>
- <thead>
- <tr>
- <th>操作</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>业务逻辑</td>
- <td>1. 选择异常类型<br>2. 填写异常说明<br>3. 上传现场照片<br>4. 联系客服处理</td>
- </tr>
- <tr>
- <td>异常类型</td>
- <td>1. 环境异常<br>2. 服务冲突<br>3. 用户要求变更<br>4. 其他异常</td>
- </tr>
- </tbody>
- </table>
- <h2 id="订单状态管理-服务结束">订单状态管理-服务结束 </h2>
- <h3 id="展示字段-5">展示字段 </h3>
- <table>
- <thead>
- <tr>
- <th>字段名</th>
- <th>字段类型</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>服务项目</td>
- <td>列表</td>
- <td>已完成服务项目</td>
- </tr>
- <tr>
- <td>服务时长</td>
- <td>文本</td>
- <td>实际服务时长</td>
- </tr>
- <tr>
- <td>订单金额</td>
- <td>金额</td>
- <td>最终订单金额</td>
- </tr>
- <tr>
- <td>服务小结</td>
- <td>文本框</td>
- <td>服务情况总结</td>
- </tr>
- <tr>
- <td>用户确认</td>
- <td>状态</td>
- <td>用户确认状态</td>
- </tr>
- <tr>
- <td>完成照片</td>
- <td>图片上传</td>
- <td>服务完成照片</td>
- </tr>
- <tr>
- <td>异常记录</td>
- <td>列表</td>
- <td>服务过程异常记录</td>
- </tr>
- </tbody>
- </table>
- <h3 id="操作按钮-5">操作按钮 </h3>
- <h4 id="1-结束服务">1. 结束服务 </h4>
- <table>
- <thead>
- <tr>
- <th>操作</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>前置校验</td>
- <td>1. 是否达到最少服务时长<br>2. 是否完成所有服务项目<br>3. 是否有未处理异常</td>
- </tr>
- <tr>
- <td>业务逻辑</td>
- <td>1. 停止服务计时<br>2. 计算实际服务时长<br>3. 确认最终金额<br>4. 更新订单状态</td>
- </tr>
- <tr>
- <td>完成确认</td>
- <td>1. 上传完成照片<br>2. 填写服务小结<br>3. 等待用户确认</td>
- </tr>
- </tbody>
- </table>
- <h4 id="2-上传完成照片">2. 上传完成照片 </h4>
- <table>
- <thead>
- <tr>
- <th>操作</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>前置校验</td>
- <td>1. 照片数量限制(1-5张)<br>2. 单张大小限制(≤5M)<br>3. 照片内容审核</td>
- </tr>
- <tr>
- <td>业务逻辑</td>
- <td>1. 压缩处理照片<br>2. 上传存储<br>3. 关联订单记录</td>
- </tr>
- <tr>
- <td>照片要求</td>
- <td>1. 服务完成效果<br>2. 环境整洁证明<br>3. 用户确认签字(如需)</td>
- </tr>
- </tbody>
- </table>
- <h4 id="3-提交服务小结">3. 提交服务小结 </h4>
- <table>
- <thead>
- <tr>
- <th>操作</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>前置校验</td>
- <td>1. 字数限制(10-200字)<br>2. 内容合规检查</td>
- </tr>
- <tr>
- <td>业务逻辑</td>
- <td>1. 记录服务过程<br>2. 标注特殊情况<br>3. 提出改进建议</td>
- </tr>
- <tr>
- <td>内容要求</td>
- <td>1. 服务完成情况<br>2. 用户满意度<br>3. 异常处理说明</td>
- </tr>
- </tbody>
- </table>
- <h4 id="4-等待用户确认">4. 等待用户确认 </h4>
- <table>
- <thead>
- <tr>
- <th>操作</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>业务逻辑</td>
- <td>1. 发送确认通知<br>2. 启动确认倒计时<br>3. 监控确认状态</td>
- </tr>
- <tr>
- <td>超时处理</td>
- <td>1. 用户5分钟未确认自动完成<br>2. 记录超时原因<br>3. 系统确认完成</td>
- </tr>
- <tr>
- <td>异议处理</td>
- <td>1. 用户提出异议<br>2. 重新服务或协商<br>3. 客服介入处理</td>
- </tr>
- </tbody>
- </table>
- <h4 id="5-申请结算">5. 申请结算 </h4>
- <table>
- <thead>
- <tr>
- <th>操作</th>
- <th>说明</th>
- </tr>
- </thead>
- <tbody>
- <tr>
- <td>前置校验</td>
- <td>1. 用户是否确认完成<br>2. 是否有订单纠纷<br>3. 是否有违规记录</td>
- </tr>
- <tr>
- <td>业务逻辑</td>
- <td>1. 计算服务收入<br>2. 生成结算单<br>3. 更新账户余额</td>
- </tr>
- <tr>
- <td>结算规则</td>
- <td>1. 基础服务费<br>2. 平台分成比例<br>3. 奖励金额(如有)</td>
- </tr>
- </tbody>
- </table>
- </div>
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