didong
/
owl-admin


			
				
					
						
						
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      <title>订单管理</title>
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<h1 id="平台端-订单管理功能描述">平台端-订单管理功能描述 </h1>
<h2 id="订单查询-订单管理">订单查询-订单管理 </h2>
<h3 id="展示字段">展示字段 </h3>
<table>
<thead>
<tr>
<th>字段名</th>
<th>字段类型</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>订单列表</td>
<td>表格</td>
<td>平台所有订单列表</td>
</tr>
<tr>
<td>订单编号</td>
<td>文本</td>
<td>订单唯一标识</td>
</tr>
<tr>
<td>订单类型</td>
<td>标签</td>
<td>普通单/指定单/抢单</td>
</tr>
<tr>
<td>订单状态</td>
<td>状态标签</td>
<td>订单当前状态</td>
</tr>
<tr>
<td>订单金额</td>
<td>金额</td>
<td>订单支付金额</td>
</tr>
<tr>
<td>服务时间</td>
<td>时间</td>
<td>预约服务时间</td>
</tr>
<tr>
<td>服务地点</td>
<td>文本</td>
<td>服务地址信息</td>
</tr>
<tr>
<td>用户信息</td>
<td>文本</td>
<td>下单用户信息</td>
</tr>
<tr>
<td>技师信息</td>
<td>文本</td>
<td>服务技师信息</td>
</tr>
<tr>
<td>店铺信息</td>
<td>文本</td>
<td>所属店铺信息</td>
</tr>
</tbody>
</table>
<h3 id="操作按钮">操作按钮 </h3>
<h4 id="1-筛选查询">1. 筛选查询 </h4>
<table>
<thead>
<tr>
<th>操作</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>基础筛选</td>
<td>1. 按订单号/用户/技师筛选<br>2. 按订单类型筛选<br>3. 按订单状态筛选</td>
</tr>
<tr>
<td>时间筛选</td>
<td>1. 按下单时间筛选<br>2. 按服务时间筛选<br>3. 按完成时间筛选</td>
</tr>
<tr>
<td>金额筛选</td>
<td>1. 按订单金额范围筛选<br>2. 按支付方式筛选<br>3. 按退款状态筛选</td>
</tr>
</tbody>
</table>
<h4 id="2-订单详情">2. 订单详情 </h4>
<table>
<thead>
<tr>
<th>操作</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>展示内容</td>
<td>1. 订单基本信息<br>2. 服务过程记录<br>3. 支付退款信息<br>4. 操作日志记录</td>
</tr>
<tr>
<td>业务逻辑</td>
<td>1. 加载订单详情<br>2. 加载关联信息<br>3. 记录查看日志</td>
</tr>
</tbody>
</table>
<h2 id="异常处理-异常订单处理">异常处理-异常订单处理 </h2>
<h3 id="展示字段-1">展示字段 </h3>
<table>
<thead>
<tr>
<th>字段名</th>
<th>字段类型</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>异常订单列表</td>
<td>表格</td>
<td>需处理的异常订单</td>
</tr>
<tr>
<td>异常类型</td>
<td>标签</td>
<td>异常问题分类</td>
</tr>
<tr>
<td>异常等级</td>
<td>标签</td>
<td>问题严重程度</td>
</tr>
<tr>
<td>异常描述</td>
<td>文本</td>
<td>异常详细说明</td>
</tr>
<tr>
<td>相关照片</td>
<td>图片</td>
<td>异常现场照片</td>
</tr>
<tr>
<td>处理状态</td>
<td>状态标签</td>
<td>异常处理进度</td>
</tr>
<tr>
<td>处理记录</td>
<td>列表</td>
<td>历史处理记录</td>
</tr>
<tr>
<td>处理期限</td>
<td>时间</td>
<td>要求处理时限</td>
</tr>
</tbody>
</table>
<h3 id="操作按钮-1">操作按钮 </h3>
<h4 id="1-问题分类">1. 问题分类 </h4>
<table>
<thead>
<tr>
<th>操作</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>前置校验</td>
<td>1. 问题描述是否完整<br>2. 证据材料是否充分<br>3. 是否符合分类标准</td>
</tr>
<tr>
<td>业务逻辑</td>
<td>1. 确定问题类型<br>2. 评估问题等级<br>3. 分配处理人员</td>
</tr>
<tr>
<td>处理分类</td>
<td>1. 服务质量问题<br>2. 安全隐患问题<br>3. 违规违约问题<br>4. 系统技术问题</td>
</tr>
</tbody>
</table>
<h4 id="2-处理跟进">2. 处理跟进 </h4>
<table>
<thead>
<tr>
<th>操作</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>前置准备</td>
<td>1. 收集相关信息<br>2. 联系相关方<br>3. 制定处理方案</td>
</tr>
<tr>
<td>业务逻辑</td>
<td>1. 执行处理方案<br>2. 记录处理过程<br>3. 更新处理状态</td>
</tr>
<tr>
<td>结果确认</td>
<td>1. 用户确认<br>2. 技师确认<br>3. 店铺确认<br>4. 平台确认</td>
</tr>
</tbody>
</table>
<h4 id="3-处理升级">3. 处理升级 </h4>
<table>
<thead>
<tr>
<th>操作</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>前置校验</td>
<td>1. 是否需要升级处理<br>2. 是否超出处理权限<br>3. 是否符合升级条件</td>
</tr>
<tr>
<td>业务逻辑</td>
<td>1. 提交升级申请<br>2. 移交处理权限<br>3. 记录升级原因</td>
</tr>
<tr>
<td>后续跟进</td>
<td>1. 跟进处理进度<br>2. 协助问题处理<br>3. 总结处理经验</td>
</tr>
</tbody>
</table>
<h4 id="4-处理关闭">4. 处理关闭 </h4>
<table>
<thead>
<tr>
<th>操作</th>
<th>说明</th>
</tr>
</thead>
<tbody>
<tr>
<td>前置校验</td>
<td>1. 是否满足关闭条件<br>2. 相关方是否确认<br>3. 是否有遗留问题</td>
</tr>
<tr>
<td>业务逻辑</td>
<td>1. 确认处理结果<br>2. 记录处理总结<br>3. 更新订单状态</td>
</tr>
<tr>
<td>后续处理</td>
<td>1. 发送处理报告<br>2. 归档处理记录<br>3. 统计分析问题</td>
</tr>
</tbody>
</table>

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