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服务流程.html

服务流程.html 25 KB
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  1. <!DOCTYPE html><html><head>
    2. 

  2.       <title>服务流程</title>
    3. 

  3.       <meta charset="utf-8">
    4. 

  4.       <meta name="viewport" content="width=device-width, initial-scale=1.0">
    5. 

  5.       
    6. 

  6.       <link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/katex@0.16.11/dist/katex.min.css">
    7. 

  7.       
    8. 

  8.       
    9. 

  9.       <script src="https://cdn.jsdelivr.net/npm/mermaid@11.1.1/dist/mermaid.min.js"></script>
    10. 

  10.       
    11. 

  11.       
    12. 

  12.       <style>
    13. 

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.token.variable{color:#795da3}.token.entity{cursor:help}.token.title,.token.title .token.punctuation{font-weight:700;color:#1d3e81}.token.list{color:#ed6a43}.token.inserted{background-color:#eaffea;color:#55a532}.token.deleted{background-color:#ffecec;color:#bd2c00}.token.bold{font-weight:700}.token.italic{font-style:italic}.language-json .token.property{color:#183691}.language-markup .token.tag .token.punctuation{color:#333}.language-css .token.function,code.language-css{color:#0086b3}.language-yaml .token.atrule{color:#63a35c}code.language-yaml{color:#183691}.language-ruby .token.function{color:#333}.language-markdown .token.url{color:#795da3}.language-makefile .token.symbol{color:#795da3}.language-makefile .token.variable{color:#183691}.language-makefile .token.builtin{color:#0086b3}.language-bash .token.keyword{color:#0086b3}pre[data-line]{position:relative;padding:1em 0 1em 3em}pre[data-line] 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.md-toc-link-wrapper .md-toc-link p{display:inline}html body[for=html-export]:not([data-presentation-mode])[html-show-sidebar-toc] .md-sidebar-toc .md-toc .md-toc-link-wrapper.highlighted .md-toc-link{font-weight:800}html body[for=html-export]:not([data-presentation-mode])[html-show-sidebar-toc] .markdown-preview{left:300px;width:calc(100% - 300px);padding:2em calc(50% - 457px - 300px / 2);margin:0;box-sizing:border-box}@media screen and (max-width:1274px){html body[for=html-export]:not([data-presentation-mode])[html-show-sidebar-toc] .markdown-preview{padding:2em}}@media screen and (max-width:450px){html body[for=html-export]:not([data-presentation-mode])[html-show-sidebar-toc] .markdown-preview{width:100%}}html body[for=html-export]:not([data-presentation-mode]):not([html-show-sidebar-toc]) .markdown-preview{left:50%;transform:translateX(-50%)}html body[for=html-export]:not([data-presentation-mode]):not([html-show-sidebar-toc]) .md-sidebar-toc{display:none}
    14. 

  14. /* Please visit the URL below for more information: */
    15. 

  15. /*   https://shd101wyy.github.io/markdown-preview-enhanced/#/customize-css */
    16. 

  16. 

  17.       </style>
    18. 

  18.       <!-- The content below will be included at the end of the <head> element. --><script type="text/javascript">
    19. 

  19.   document.addEventListener("DOMContentLoaded", function () {
    20. 

  20.     // your code here
    21. 

  21.   });
    22. 

  22. </script></head><body for="html-export">
    23. 

  23.     
    24. 

  24.     
    25. 

  25.       <div class="crossnote markdown-preview  ">
    26. 

  26.       
    27. 

  27. <div class="mermaid">flowchart TD
    28. 

  28.     %% 开始
    29. 

  29.     Start([开始服务流程]) --&gt; A
    30. 

  30. 

  31.     %% 主要服务状态
    32. 

  32.     A[技师出发] --&gt; B[技师到达]
    33. 

  33.     B --&gt; C[开始服务]
    34. 

  34.     C --&gt; D[服务进行中]
    35. 

  35.     D --&gt; E[服务结束]
    36. 

  36.     E --&gt; F[用户确认技师离开]
    37. 

  37.     F --&gt; G[技师撤离]
    38. 

  38.     G --&gt; H[订单结算]
    39. 

  39.     H --&gt; EndNode([订单完成])
    40. 

  40. 

  41.     %% 技师出发阶段异常
    42. 

  42.     A --&gt; A1{用户取消订单?}
    43. 

  43.     A1 --&gt;|是| A2[客服介入沟通]
    44. 

  44.     A2 --&gt; A3{用户是否继续?}
    45. 

  45.     A3 --&gt;|是| A
    46. 

  46.     A3 --&gt;|否| A4[技师撤离]
    47. 

  47.     A4 --&gt; A5[扣除违约金]
    48. 

  48.     A5 --&gt; EndNode
    49. 

  49. 

  50.     A --&gt; B1{技师终止订单?}
    51. 

  51.     B1 --&gt;|是| B2[客服介入沟通]
    52. 

  52.     B2 --&gt; B3{技师是否继续?}
    53. 

  53.     B3 --&gt;|是| A
    54. 

  54.     B3 --&gt;|否| B4[客服联系用户]
    55. 

  55.     B4 --&gt; B5{是否更换技师?}
    56. 

  56.     B5 --&gt;|是| B6[重新分配技师]
    57. 

  57.     B6 --&gt; A
    58. 

  58.     B5 --&gt;|否| B7[订单结束]
    59. 

  59.     B7 --&gt; EndNode
    60. 

  60. 

  61.     %% 技师到达阶段异常
    62. 

  62.     B --&gt; C1{线下用户取消订单?}
    63. 

  63.     C1 --&gt;|是| C2[客服介入沟通]
    64. 

  64.     C2 --&gt; C3{用户是否继续?}
    65. 

  65.     C3 --&gt;|是| B
    66. 

  66.     C3 --&gt;|否| C4[技师撤离]
    67. 

  67.     C4 --&gt; C5[扣除违约金]
    68. 

  68.     C5 --&gt; EndNode
    69. 

  69. 

  70.     B --&gt; D1{联系不上用户?}
    71. 

  71.     D1 --&gt;|是| D2[技师等待]
    72. 

  72.     D2 --&gt; D3{等待&gt;10分钟?}
    73. 

  73.     D3 --&gt;|否| D2
    74. 

  74.     D3 --&gt;|是| D4[技师撤离]
    75. 

  75.     D4 --&gt; D5[扣除违约金]
    76. 

  76.     D5 --&gt; EndNode
    77. 

  77. 

  78.     %% 服务进行中操作
    79. 

  79.     D --&gt; E1{用户结束订单?}
    80. 

  80.     E1 --&gt;|是| E2[更新订单状态]
    81. 

  81.     E2 --&gt; E
    82. 

  82. 

  83.     D --&gt; F1{用户打赏?}
    84. 

  84.     F1 --&gt;|是| F2[创建打赏订单]
    85. 

  85.     F2 --&gt; D
    86. 

  86. 

  87.     D --&gt; G1{用户加钟?}
    88. 

  88.     G1 --&gt;|是| G2[更新服务时长]
    89. 

  89.     G2 --&gt;G3{是否发生下一个客户服务时间冲突}
    90. 

  90.     G3 --&gt;|是|G4[客服介入]
    91. 

  91.     G3 --&gt;|否| G11
    92. 

  92.     G4 --&gt; G5{技师和下一个用户协商往后延时?}
    93. 

  93.     G5 --&gt;|下一个用户不同意| G6[下一个用户与平台继续协商]
    94. 

  94.     G6 --&gt;G7{是否同意更换技师}
    95. 

  95.     G7 --&gt;|是| G8[更换技师]
    96. 

  96.     G7 --&gt;|否| G9[订单结束]
    97. 

  97.     G5 --&gt;|下一个用户同意| G10[更改下一订单开始服务时间]
    98. 

  98.     G11 --&gt; D
    99. 

  99. 

  100.     %% 样式定义
    101. 

  101.     classDef default fill:#f9f9f9,stroke:#333,stroke-width:2px
    102. 

  102.     classDef startEnd fill:#b2dfdb,stroke:#004d40,stroke-width:2px
    103. 

  103.     classDef process fill:#c8e6c9,stroke:#1b5e20,stroke-width:2px
    104. 

  104.     classDef decision fill:#fff3e0,stroke:#e65100,stroke-width:2px
    105. 

  105. 

  106.     %% 应用样式
    107. 

  107.     class Start,EndNode startEnd
    108. 

  108.     class A,B,C,D,E,F,G,H process
    109. 

  109.     class A1,B1,C1,D1,E1,F1,G1,A3,B3,B5,C3,D3 decision
    110. 

  110. 

  111.     click A href "#技师出发"
    112. 

  112.     click A1 href "#技师出发中，用户取消订单"
    113. 

  113.     click B1 href "#技师出发中，技师终止订单"
    114. 

  114.     click B href "#技师到达"
    115. 

  115.     click C1 href "#技师到达中，用户线下取消订单"
    116. 

  116.     click D1 href "#技师到达，联系不上用户"
    117. 

  117.     click D href "#开始服务"
    118. 

  118.     click E1 href "#服务进行中，用户结束订单"
    119. 

  119.     click F1 href "#服务进行中，用户打赏"
    120. 

  120.     click G1 href "#服务进行中，用户加钟"
    121. 

  121.     click E href "#服务结束"
    122. 

  122.     click F href "#用户确认技师离开"
    123. 

  123.     click G href "#技师撤离"
    124. 

  124.     click H href "#订单结算"
    125. 

  125. </div><h4 id="技师出发">技师出发 </h4>
    126. 

  126. <p><strong><em>后台逻辑：</em></strong></p>
    127. 

  127. <ol>
    128. 

  128. <li>技师点击确认<a href="#%E5%87%BA%E5%8F%91">出发</a></li>
    129. 

  129. </ol>
    130. 

  130. <h4 id="技师出发中用户取消订单用户取消订单">技师出发中，用户<a href="#%E7%94%A8%E6%88%B7%E5%8F%96%E6%B6%88%E8%AE%A2%E5%8D%95">取消订单</a> </h4>
    131. 

  131. <p><strong><em>后台逻辑：</em></strong></p>
    132. 

  132. <ol>
    133. 

  133. <li>技师未到达前，用户点击<a href="#%E7%94%A8%E6%88%B7%E5%8F%96%E6%B6%88%E8%AE%A2%E5%8D%95">取消订单</a>，算是订单结束，扣除违约金<br>
    134. 

  134. TODO：技师到达前，用户取消订单，客服介入，联系用户，确认取消，订单取消，扣除违约金(50%项目金额+车费)</li>
    135. 

  135. <li>线下客服介入，联系用户</li>
    136. 

  136. </ol>
    137. 

  137. <h4 id="技师出发中技师终止订单">技师出发中，技师终止订单 </h4>
    138. 

  138. <p><strong><em>后台逻辑：</em></strong></p>
    139. 

  139. <ol>
    140. 

  140. <li>技师点击终止订单，扣除违约金，客服介入，联系技师<br>
    141. 

  141. TODO: 技师无法线上终止订单，联系客服</li>
    142. 

  142. </ol>
    143. 

  143. <h4 id="技师到达前用户线下取消订单">技师到达前，用户线下取消订单 </h4>
    144. 

  144. <p><strong><em>后台逻辑：</em></strong></p>
    145. 

  145. <ol>
    146. 

  146. <li>技师未到达前，用户线下<a href="#%E7%94%A8%E6%88%B7%E5%8F%96%E6%B6%88%E8%AE%A2%E5%8D%95">取消订单</a>，算是订单结束，扣除违约金<br>
    147. 

  147. TODO：技师到达前，用户取消订单，客服介入，联系用户，确认取消，订单取消，扣除违约金(50%项目金额+车费)</li>
    148. 

  148. <li>线下客服介入，联系用户，联系技师</li>
    149. 

  149. </ol>
    150. 

  150. <h4 id="技师到达联系不上用户">技师到达，联系不上用户 </h4>
    151. 

  151. <p><strong><em>后台逻辑：</em></strong></p>
    152. 

  152. <ol>
    153. 

  153. <li>技师等待，等待时间超过 10 分钟，技师点击撤离，扣除违约金，订单结束</li>
    154. 

  154. <li>客服介入，联系用户，联系技师</li>
    155. 

  155. </ol>
    156. 

  156. <h4 id="开始服务">开始服务 </h4>
    157. 

  157. <p><strong><em>后台逻辑：</em></strong></p>
    158. 

  158. <ol>
    159. 

  159. <li>技师点击开始服务,进行扫码</li>
    160. 

  160. </ol>
    161. 

  161. <h4 id="服务进行中用户结束订单">服务进行中，用户结束订单 </h4>
    162. 

  162. <p><strong><em>后台逻辑：</em></strong></p>
    163. 

  163. <ol>
    164. 

  164. <li>用户点击<a href="#%E7%BB%93%E6%9D%9F%E8%AE%A2%E5%8D%95">结束订单</a>，算是服务结束</li>
    165. 

  165. </ol>
    166. 

  166. <h4 id="服务进行中用户打赏">服务进行中，用户打赏 </h4>
    167. 

  167. <p><strong><em>后台逻辑：</em></strong></p>
    168. 

  168. <ol>
    169. 

  169. <li>用户打赏，后台创建一个关联订单的子订单的打赏订单<br>
    170. 

  170. TODO: 后台暂无打赏逻辑</li>
    171. 

  171. </ol>
    172. 

  172. <h4 id="服务进行中用户加钟">服务进行中，用户加钟 </h4>
    173. 

  173. <p><strong><em>后台逻辑：</em></strong></p>
    174. 

  174. <ol>
    175. 

  175. <li>用户获取<a href="#%E8%8E%B7%E5%8F%96%E9%A1%B9%E7%9B%AE%E5%88%97%E8%A1%A8-%E5%8A%A0%E9%92%9F">加钟项目列表</a></li>
    176. 

  176. <li>用户点击<a href="#%E5%8A%A0%E9%92%9F">加钟</a>，后台创建新的订单和目前的订单有关联即可</li>
    177. 

  177. <li>在原有剩余的时长增加时长</li>
    178. 

  178. </ol>
    179. 

  179. <h4 id="服务结束">服务结束 </h4>
    180. 

  180. <p><strong><em>后台逻辑：</em></strong></p>
    181. 

  181. <ol>
    182. 

  182. <li>服务时长结束，服务结束<br>
    183. 

  183. TODO：系统自动结束订单</li>
    184. 

  184. </ol>
    185. 

  185. <h4 id="用户确认技师离开">用户确认技师离开 </h4>
    186. 

  186. <p><strong><em>后台逻辑：</em></strong></p>
    187. 

  187. <ol>
    188. 

  188. <li>用户点击<a href="#%E7%A1%AE%E8%AE%A4%E6%8A%80%E5%B8%88%E7%A6%BB%E5%BC%80">确认技师离开</a></li>
    189. 

  189. </ol>
    190. 

  190. <h4 id="技师撤离">技师撤离 </h4>
    191. 

  191. <p><strong><em>后台逻辑：</em></strong></p>
    192. 

  192. <ol>
    193. 

  193. <li>技师点击<a href="#%E6%92%A4%E7%A6%BB">撤离</a>，订单结束</li>
    194. 

  194. </ol>
    195. 

  195. <h4 id="订单结算">订单结算 </h4>
    196. 

  196. <p><strong><em>后台逻辑：</em></strong></p>
    197. 

  197. <ol>
    198. 

  198. <li>订单结算</li>
    199. 

  199. </ol>
    200. 

  200. 

  201.       </div>
    202. 

  202.       <div class="md-sidebar-toc">
    203. 

  203. <div class="md-toc">
    204. 

  204. <div class="md-toc-link-wrapper" style="padding:0;;display:list-item;list-style:square;margin-left:18px">
    205. 

  205.           <a href="#技师出发" class="md-toc-link">
    206. 

  206.             <p>技师出发</p>
    207. 

  207. 

  208.           </a></div><div class="md-toc-link-wrapper" style="padding:0;;display:list-item;list-style:square;margin-left:18px">
    209. 

  209.           <a href="#技师出发中用户取消订单用户取消订单" class="md-toc-link">
    210. 

  210.             </a><p><a href="#技师出发中用户取消订单用户取消订单" class="md-toc-link">技师出发中，用户</a><a href="#%E7%94%A8%E6%88%B7%E5%8F%96%E6%B6%88%E8%AE%A2%E5%8D%95">取消订单</a></p>
    211. 

  211. 

  212.           </div><div class="md-toc-link-wrapper" style="padding:0;;display:list-item;list-style:square;margin-left:18px">
    213. 

  213.           <a href="#技师出发中技师终止订单" class="md-toc-link">
    214. 

  214.             <p>技师出发中，技师终止订单</p>
    215. 

  215. 

  216.           </a></div><div class="md-toc-link-wrapper" style="padding:0;;display:list-item;list-style:square;margin-left:18px">
    217. 

  217.           <a href="#技师到达前用户线下取消订单" class="md-toc-link">
    218. 

  218.             <p>技师到达前，用户线下取消订单</p>
    219. 

  219. 

  220.           </a></div><div class="md-toc-link-wrapper" style="padding:0;;display:list-item;list-style:square;margin-left:18px">
    221. 

  221.           <a href="#技师到达联系不上用户" class="md-toc-link">
    222. 

  222.             <p>技师到达，联系不上用户</p>
    223. 

  223. 

  224.           </a></div><div class="md-toc-link-wrapper" style="padding:0;;display:list-item;list-style:square;margin-left:18px">
    225. 

  225.           <a href="#开始服务" class="md-toc-link">
    226. 

  226.             <p>开始服务</p>
    227. 

  227. 

  228.           </a></div><div class="md-toc-link-wrapper" style="padding:0;;display:list-item;list-style:square;margin-left:18px">
    229. 

  229.           <a href="#服务进行中用户结束订单" class="md-toc-link">
    230. 

  230.             <p>服务进行中，用户结束订单</p>
    231. 

  231. 

  232.           </a></div><div class="md-toc-link-wrapper" style="padding:0;;display:list-item;list-style:square;margin-left:18px">
    233. 

  233.           <a href="#服务进行中用户打赏" class="md-toc-link">
    234. 

  234.             <p>服务进行中，用户打赏</p>
    235. 

  235. 

  236.           </a></div><div class="md-toc-link-wrapper" style="padding:0;;display:list-item;list-style:square;margin-left:18px">
    237. 

  237.           <a href="#服务进行中用户加钟" class="md-toc-link">
    238. 

  238.             <p>服务进行中，用户加钟</p>
    239. 

  239. 

  240.           </a></div><div class="md-toc-link-wrapper" style="padding:0;;display:list-item;list-style:square;margin-left:18px">
    241. 

  241.           <a href="#服务结束" class="md-toc-link">
    242. 

  242.             <p>服务结束</p>
    243. 

  243. 

  244.           </a></div><div class="md-toc-link-wrapper" style="padding:0;;display:list-item;list-style:square;margin-left:18px">
    245. 

  245.           <a href="#用户确认技师离开" class="md-toc-link">
    246. 

  246.             <p>用户确认技师离开</p>
    247. 

  247. 

  248.           </a></div><div class="md-toc-link-wrapper" style="padding:0;;display:list-item;list-style:square;margin-left:18px">
    249. 

  249.           <a href="#技师撤离" class="md-toc-link">
    250. 

  250.             <p>技师撤离</p>
    251. 

  251. 

  252.           </a></div><div class="md-toc-link-wrapper" style="padding:0;;display:list-item;list-style:square;margin-left:18px">
    253. 

  253.           <a href="#订单结算" class="md-toc-link">
    254. 

  254.             <p>订单结算</p>
    255. 

  255. 

  256.           </a></div>
    257. 

  257. </div>
    258. 

  258. </div>
    259. 

  259.       <a id="sidebar-toc-btn">≡</a>
    260. 

  260.     
    261. 

  261.     
    262. 

  262.     <script type="module">
    263. 

  263. // TODO: If ZenUML gets integrated into mermaid in the future,
    264. 

  264. //      we can remove the following lines.
    265. 

  265. 

  266. 

  267. var MERMAID_CONFIG = ({"startOnLoad":true,"securityLevel":"loose"});
    268. 

  268. if (typeof MERMAID_CONFIG !== 'undefined') {
    269. 

  269.   MERMAID_CONFIG.startOnLoad = false
    270. 

  270.   MERMAID_CONFIG.cloneCssStyles = false
    271. 

  271.   MERMAID_CONFIG.theme = "default"
    272. 

  272. }
    273. 

  273. 

  274. mermaid.initialize(MERMAID_CONFIG || {})
    275. 

  275. if (typeof(window['Reveal']) !== 'undefined') {
    276. 

  276.   function mermaidRevealHelper(event) {
    277. 

  277.     var currentSlide = event.currentSlide
    278. 

  278.     var diagrams = currentSlide.querySelectorAll('.mermaid')
    279. 

  279.     for (var i = 0; i < diagrams.length; i++) {
    280. 

  280.       var diagram = diagrams[i]
    281. 

  281.       if (!diagram.hasAttribute('data-processed')) {
    282. 

  282.         mermaid.init(null, diagram, ()=> {
    283. 

  283.           Reveal.slide(event.indexh, event.indexv)
    284. 

  284.         })
    285. 

  285.       }
    286. 

  286.     }
    287. 

  287.   }
    288. 

  288.   Reveal.addEventListener('slidetransitionend', mermaidRevealHelper)
    289. 

  289.   Reveal.addEventListener('ready', mermaidRevealHelper)
    290. 

  290.   await mermaid.run({
    291. 

  291.     nodes: document.querySelectorAll('.mermaid')
    292. 

  292.   })
    293. 

  293. } else {
    294. 

  294.   await mermaid.run({
    295. 

  295.     nodes: document.querySelectorAll('.mermaid')
    296. 

  296.   })
    297. 

  297. }
    298. 

  298. </script>
    299. 

  299.     
    300. 

  300.     
    301. 

  301.     
    302. 

  302. <script>
    303. 

  303. document.body.setAttribute('html-show-sidebar-toc', true)
    304. 

  304. var sidebarTOCBtn = document.getElementById('sidebar-toc-btn')
    305. 

  305. sidebarTOCBtn.addEventListener('click', function(event) {
    306. 

  306.   event.stopPropagation()
    307. 

  307.   if (document.body.hasAttribute('html-show-sidebar-toc')) {
    308. 

  308.     document.body.removeAttribute('html-show-sidebar-toc')
    309. 

  309.   } else {
    310. 

  310.     document.body.setAttribute('html-show-sidebar-toc', true)
    311. 

  311.   }
    312. 

  312. })
    313. 

  313. </script>
    314. 

  314.       
    315. 

  315.   
    316. 

  316.     </body></html>
    317.